At our store, we prioritize customer satisfaction and aim to provide a seamless return experience. Each product purchased comes with a 14-day return window, allowing customers to assess their items and ensure they meet their expectations. This policy is designed to facilitate a straightforward process for returns while maintaining the integrity of our merchandise.

To qualify for a return, items must be unworn, unwashed, and retain their original tags. Additionally, products should be returned in their original packaging to prevent damage during transit. It is essential to note that we are not liable for any return packages that may become lost or stolen while in transit. Therefore, we strongly recommend that customers retain proof of postage and/or a return tracking number when shipping back their returns.

For a successful return process, all returns must include an order packing slip or a return invoice obtained from our Online Return Portal. This document should clearly indicate which items are being returned. Failure to provide this information may result in delays or complications in processing the return.

Refunds will be issued once the product has been received back at our facility and has been verified to meet the return criteria. The processing time for refunds may vary, but typically, customers can expect to see the refund reflected in their original payment method within a specified timeframe after the return has been processed.

Frequently Asked Questions (FAQ)

What is the return window for products?

The return window for all products is 14 days from the date of delivery.

What condition must the items be in to qualify for a return?

Items must be unworn, unwashed, and have original tags attached. They should also be returned in their original packaging.

What should I do if my return package is lost or stolen?

We are not liable for lost or stolen return packages. It is advisable to keep your proof of postage and/or return tracking number to track your return shipment.

How do I initiate a return?

To initiate a return, please visit our Online Return Portal to obtain a return invoice and follow the instructions provided.

When will I receive my refund?

Refunds will be processed once the returned item has been received and verified. The time it takes for the refund to appear in your account may vary based on your payment method.

For any additional questions or concerns regarding our refund and return policy, please do not hesitate to reach out to our customer service team for assistance.